Refund policy

Refund & Return Policy

We stand behind our products. If something isn't right with your order, we're here to help.

If you're not satisfied with your purchase, please contact us within 30 days of delivery and we'll work with you to find a resolution.

Unopened and unused products in their original packaging may be returned within 30 days of delivery for a refund.
Due to the nature of skincare and cosmetic products, we cannot accept returns of opened or partially used products, except in cases of damage or defect.
Final sale items are not eligible for return or exchange.

If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

Please include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Email us at vollumiza@gmail.com with your order number and the reason for your return.
We'll respond within 1–2 business days with return instructions.
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

Customers are responsible for return shipping costs unless the return is due to an error on our part, a damaged product, or a defective product.

Original shipping charges are non-refundable.