Shipping Policy

We currently ship orders within the United States.

Shipping Locations

We currently ship to U.S. addresses only.

At this time, we do not ship to PO Boxes, APO/FPO addresses, Puerto Rico, U.S. Virgin Islands, or international locations.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery	Rate
Standard Shipping — Orders $44+	7–12 days	FREE
Standard Shipping — Orders under $44	7–12 days	$3.99

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Please allow some time for tracking information to update after your order has shipped.

Lost or Delayed Packages

If your order has not arrived within 7 days after the estimated delivery window, please contact us at vollumiza@gmail.com so we can help look into the shipment.

Please include your order number and tracking information when contacting us.

Address Accuracy

Please carefully review your shipping information before completing your order.

If you notice an error in your shipping address, contact us immediately at vollumiza@gmail.com. We can only make changes to an order before it has been processed.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Vollumiza is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided at checkout.

If a package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to resend the order.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery at vollumiza@gmail.com.

Please include your order number and clear photos of the damaged product and packaging so we can assist you as quickly as possible.

Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your package, contact us at vollumiza@gmail.com as soon as possible with your order number and tracking information, and we'll do our best to assist.